Shipping Policy
Last updated: 2026-10-29
Every order is produced after you place it, then shipped from our production partners to your door. Here is what to expect.
Where we ship
We currently ship to 【list of countries or regions】. The checkout only accepts addresses we can deliver to; if your country is missing, write to us and we will check whether we can add it.
Production time
Because items are made to order, allow 【2–5 business days】 for production before shipping. Personalised pieces may need a little longer; the product page shows the estimate for that item.
Methods and rates
Available methods and prices are calculated at checkout from your destination and the size of your order. Orders over 【amount】 ship free with the standard method where offered.
- Standard: 【rate and estimate】
- Express: 【rate and estimate】
- Rates are shown in your region’s currency before payment
Delivery estimates
- United States and Canada: 【5–10 business days】 after production
- Europe: 【5–12 business days】 after production
- Rest of the world: 【10–20 business days】 after production
These are estimates, not guarantees. Customs inspections and peak seasons can add time that is outside our control.
Tracking
When a tracking number is available, we email it to the address on the order. Tracking sometimes takes a day or two to start updating after the label is created.
Duties and taxes
Prices at checkout do not include import duties, taxes or customs fees charged by your country. These are your responsibility and are collected by the carrier or customs on delivery. Refused parcels that return to us are refunded minus the original shipping cost.
Lost or delayed parcels
- Check the tracking link and your local carrier first
- Contact us if tracking has not moved for 【7 days】
- We will open an investigation with the carrier
- If the parcel is confirmed lost, we replace or refund it
Questions
For delivery questions, include your order number: