Contact
Last updated: 2026-10-29
Our team answers questions about orders, shipping and custom requests by email. This is the fastest way to reach a real person.
Customer service
Write to us at the address below. We reply in the order received, usually within 【1–2 business days】, Monday to Friday.
About your order
Include your order number so we can look it up right away. You will find it in the confirmation email, or on the order page linked from that email.
- Order number, if the question is about a purchase
- Photos, if an item arrived damaged
- Your shipping country, for delivery questions
Postal address
For legal notices and postal correspondence:
- 【公司名称 / Company Name】
- 【注册地址 / Registered Address】
Business details
- Operator: 【公司名称 / Company Name】
- Registered address: 【注册地址 / Registered Address】
- Governing law: 【适用法律 / Governing Law】
How we handle personal data is described in the Privacy Policy. The rules for purchases are in the Terms of Service.