Privacy Policy

Who is responsible

【公司名称 / Company Name】 is the controller of the personal data described here. You can reach us about privacy matters at:

service@example.com

Data we collect

• Account data: name, email address and password (stored hashed)
• Order data: items, prices, shipping address and phone number
• Payment data: handled by our payment providers; we do not store full card numbers
• Technical data: IP address, device and browser information, pages visited
• Communication: messages you send to customer service

How we use it

• To process and deliver your orders and send transactional emails
• To answer support requests and handle returns
• To detect and prevent fraud and abuse
• To understand how the store is used so we can improve it
• To send marketing emails, only where you have opted in

Where the law requires a legal basis, we rely on performance of a contract (orders), legal obligation (tax and accounting), legitimate interests (fraud prevention, basic analytics) or your consent (marketing, non-essential cookies).

Cookies

We use cookies that keep your cart, remember your language and country, and keep you signed in. With your consent we may also use analytics cookies. You can block or delete cookies in your browser, but blocking essential cookies will break the cart and sign-in.

Sharing

• Payment providers, to process your payment
• Shipping carriers, to deliver your order
• Email and hosting providers, to operate the store
• Analytics providers, where you have consented
• Authorities, where we are legally required to disclose

We do not sell your personal data. Providers only receive what they need to perform their task.

How long we keep it

Order records are kept for as long as tax and accounting rules require, typically 【7 years】. Support messages are kept for 【24 months】. Other data is deleted or anonymised when it is no longer needed.

Your rights

• Access the personal data we hold about you
• Correct data that is wrong or incomplete
• Request deletion, where no legal obligation requires us to keep it
• Receive your data in a portable format
• Object to or restrict certain processing
• Withdraw consent for marketing at any time

Write to service@example.com and we will respond within the period required by applicable law. If you are in the EU or UK you may also complain to your local supervisory authority. If you are in California you may exercise your rights to know, delete, correct and opt out of sharing under the CCPA/CPRA. If you are in mainland China, the rights and procedures of the Personal Information Protection Law (PIPL), including the right to withdraw consent and to complain to regulators, apply.

International transfers

Our providers may process data in countries other than yours. Where the law requires it, we rely on appropriate safeguards such as standard contractual clauses.

Children

The store is not directed at children under 【16】. If you believe a child has given us personal data, contact us and we will delete it.

Changes

We may update this policy when our services or the law change. The date at the top shows the latest version. Material changes will be announced on this page.