Refund & Returns

Your statutory rights

This policy is in addition to, and never replaces, the mandatory consumer rights of your country of residence. In the EU and UK, for example, you have 14 days from delivery to withdraw from a distance purchase; personalised goods made to your specifications are excluded from that right. Those rights always apply, whatever this page says.

Return eligibility

• The item is unused, unwashed and in its original condition
• Tags and original packaging are still attached or included
• You contact us within 【30 days】 of delivery
• You can provide the order number or proof of purchase

Personalised and made-to-order pieces

Custom and personalised items are produced specifically for you, so they cannot be returned because you changed your mind. If a personalised item arrives damaged, defective or different from the approved design, contact us and we will put it right.

Damaged, defective or wrong items

• Email us within 【7 days】 of delivery
• Attach photos of the item and its packaging
• Include your order number
• We will replace the item or refund it, including shipping

How to start a return

Write to us before sending anything back, so we can give you the return address and instructions. Items sent without prior contact may not reach us.

• Email us with your order number and reason for the return
• Wait for our reply with the return address
• Pack the item securely with all original parts
• Send the parcel and share the tracking number with us

service@example.com

Refunds

Once the return arrives and is inspected, we issue the refund to the original payment method, normally within 【5 business days】. Your bank may take a few more days to show it. For eligible returns we refund the item price and the standard outbound shipping; express upgrades and return shipping are not refunded.

Exchanges

We do not run a formal exchange programme. The quickest route to a different size or colour is to return the original item for a refund and place a new order.

Questions

If anything here is unclear, ask us before you ship anything back:

service@example.com